4S驻店轮胎服务顾问 Tire Service Advisor

As a Tire Service Advisor, your essential job functions will include the following:

• Sell/assist with sale of tires to customers on the service drive with the goal of exceeding assigned sales and productivity goals.
• Inspecting tires on the service lane.
• Diagnosing problems tire related problems and recommending service.
• Assuring necessary repairs are completed as ordered.
• Maintaining effective customer relationships including customers and dealer personnel.
• Communication and coaching different functions of the dealers.
• Overseeing customer satisfaction and complaints and solving problems that arise.
• Completing daily data record and monthly market data analysis.
• District retail price communication to ASM and PM.
• Assist in store operations: maintaining inventory, and reporting responsibilities.
• Warehouse operation & management and inventory planning coordination.
• Assisting dealership technician for tire installation quality control.
• Cleaning and maintaining Tire Service Advisor’s work area.
• Mounting and dismounting tire knowledge.
• Instruct tire store technicians daily work:
  • Communicate daily work assignments, priorities, and goals.
  • Coordinate work assignments with internal and external customers as necessary.
  • Familiarize the team with special customer needs.
  • Assure the team follows standards/guidelines.
  • Help keep the team focused and on track to the tasks at hand.
  • Request and coordinate workspace assignments, equipment needs and tools to maximize team performance.
  • Provide input to the direct manager on individual performance of team members and staffing change needs.
  • Escalate issues which cannot be resolved by the team to the direct manager.
  • Provide direction/guidance to the team based on management direction.
  • Other Duties as Assigned

Position Requirements

• Bachelor’s degree or equivalent work experience preferred.
• Two or three years of tire service experience, preferably in or from a retail tire and service environment.
• Proficient computer skills to include experience with MS Office and online order management applications.
• Excellent verbal communication skills with strong customer service orientation.
• Must be able to read, write and speak fluently in Chinese
• Ability to read, write and speak fluently in English preferred
• Excellent training and coaching skills to 4S aftersales personnel.

Competencies Required

• Results Orientation
• Agility
• Initiative
• Influence
• Customer Focus
• Applies Knowledge
• Works Efficiently
• Persuades

内部客户经理（上海）Inside Account Manager (IAM)

Reports To:  Inside Sales Supervisor

As an Inside Account Manager, your essential job functions will include the following:

 

Account Management

• Use consultative selling process to penetrate key accounts
• Administer appropriate planning to deliver high impact business plans to decision makers, via telephone
• Make significant contacts and presentations to decision makers, via webex tutorial, to ensure dealership alignment with Dealer Tire program
• Identify competitive threats, trends and issues
• Develop and maintain consistent contact schedule with key-target dealers
• Solve and resolve customer relations issues
• Maintain accurate and timely internal records of key contacts and other related activities
• Distribute pertinent industry and/or product developments to customer base
• Provide inventory management services to customer base
• Maintain knowledge of current industry trends and share it with customer base

 

Marketing/Promotion

• Assist dealers in marketing and promoting tire sales through Alliance programs
• Assist in the development and maintenance of pricing lists, retail selling guides, special promotion materials, etc.; distribute them to customer base
• Provide tire merchandising market support to customer base
• Promote point of purchase usage

 

Sales/Business Development

• Meet/exceed regional sales and productivity goals
• Deliver the Dealer Tire program to assigned dealers (book of business)
• Develop new business through alliance partner field contacts
• Collaborate with other team members to meet/exceed goals

 

Other Responsibilities

• Meet/exceed objectives as it pertains to dealer calls, presentations and training sessions (provided via webex tutorial)
• Provide feedback and strategic information to the Sales Management team
• Submit timely contact reports and forecast reports to the Sales Manager as required
• Maintain contact with appropriate departments within Dealer Tire in order to ensure maximum success
• Complete all administrative documents required to process orders

 

Position Requirements

 

• Must possess and demonstrate flexibility with changing work responsibilities, customer needs and market conditions
• Bachelor’s degree with at least three years of sales/service experience or equivalent work experience.
• Tire wholesaling/retailing industry preferred

• Successful completion of Dealer Tire’s “Tires 101” training program

• Prior experience selling and project managing a book of business
• Skilled at taking in many inputs, prioritizing, coordinating resources and executing
• Ability to build relationships at all levels and good communication with dealer management and Dealer Tire
• Proficiency at intermediate level with all Microsoft Office products
• Strong and quick assessment skills with ability to critically think in the moment and add value
• Strong customer relationship skills and ability to sell at the top

• Must be able to read, write and speak fluently in Chinese
• Ability to read, write and speak fluently in English preferred

 

 

Competencies Required

• Results Orientation
• Flexibility
• Agility
• Initiative
• Influence
• Customer Focus
• Understand Data
• Apply Knowledge
• Set Objectives
• Work Efficiently
• Persuade